Effective Date: 2 April 2025
Welcome to Plavo! These Terms and Conditions (“Terms”) govern your use of our travel companion app (the “App”). By accessing and using the App, you agree to be bound by these Terms. Please read this document carefully before using our services.
1.1. You must be at least 13 years old to use our App. If you are under 13, please do not access or use the App.
1.2. You are solely responsible for maintaining the confidentiality of your account credentials and are liable for any activity that occurs under your account.
1.3. You agree not to use the App for any unlawful, harmful, abusive, or unauthorised purposes, including but not limited to violating applicable laws, infringing intellectual property rights, or distributing illegal content.
1.4. You must not interfere with or disrupt the App, servers, networks, or take any action that imposes unreasonable loads on our infrastructure. We reserve the right to limit or restrict your access to the App if we reasonably suspect misuse, fraud, or unauthorised activity, with or without prior notice. Use of automated systems or software (bots, crawlers, or scrapers) to access or interact with the App without prior written consent is strictly prohibited.
2.1. The App allows you to upload and store personal content such as photos, notes, files, and other materials (“User Content”) in connection with your travel planning.
2.2. By uploading User Content, you represent and warrant that:
2.3. You retain ownership of your User Content. However, by submitting it through the App, you grant Plavo a non-exclusive, royalty-free, worldwide licence to host, store, and use your content solely for the purposes of operating and improving the App and providing its features to you. Plavo will not use your User Content for promotional or advertising purposes without your explicit consent.
2.4. We reserve the right to review, remove, or restrict access to any User Content that violates these Terms, applicable law, or may, in our sole judgment, harm the integrity, safety, or reputation of the App or its users. However, we are under no obligation to actively monitor all User Content.
2.5. You acknowledge and agree that Plavo is not responsible or liable for the loss, deletion, corruption, or unauthorised access to any User Content, and you are solely responsible for maintaining appropriate backups of your data.
2.6. If you choose to share your User Content publicly or with other users, you do so at your own risk. We are not responsible for how others may use or share that content.
3.1. All content and materials in the App, excluding User Content, including but not limited to text, graphics, logos, images, icons, software, and code, are the property of Plavo or its licensors and are protected by intellectual property laws.
3.2. You may not copy, modify, distribute, reverse-engineer, or commercially exploit any content from the App without prior written consent.
3.3. The App is provided for personal, non-commercial use only.
3.4. Nothing in these Terms shall be interpreted as granting you any licence or right to use any intellectual property rights owned by Plavo or its licensors beyond the permissions explicitly granted herein.
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information, including any content you upload.
5.1. The App and its content are provided “as is” and “as available” without warranties of any kind, express or implied.
5.2. Plavo disclaims all liability for any direct, indirect, incidental, consequential, or punitive damages arising from your access to or use of the App or any content therein.
5.3. We do not guarantee uninterrupted, secure, or error-free operation of the App, and may suspend or modify the App at any time without notice.
5.4. Plavo shall have no liability whatsoever arising from loss of data, inability to access User Content, unauthorised access, or actions taken by third parties.
5.5. Some jurisdictions may not allow the exclusion of certain warranties or limitations of liability. In such cases, our liability shall be limited to the maximum extent permitted by law.
5.6. We are not responsible for any decisions made by users based on content, recommendations, or tools provided within the App.
5.7. Plavo is not responsible for the acts, omissions, or content of any third-party services, providers, or users that you may interact with through the App.
The App may contain links to third-party websites or services. Plavo does not control or endorse these external sites and is not responsible for their content, policies, or practices. Use of third-party links is at your own risk.
You agree to indemnify, defend, and hold harmless Plavo, its affiliates, directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or relating to:
We reserve the right to suspend or terminate your access to the App at any time, with or without notice, if you breach these Terms, engage in fraudulent or abusive behaviour, or pose a risk to the security or integrity of the App. Plavo shall not be liable for any damages, loss of data, inconvenience, or claims arising from the termination or suspension of your account.
We may retain anonymised or aggregated data related to your account for business analysis and operational purposes, in accordance with our Privacy Policy.
You may also delete your account at any time via your user settings or by contacting us.
We may update these Terms from time to time. All changes will take effect immediately upon posting. Continued use of the App after changes have been posted constitutes your acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.
Plavo does not endorse or verify the accuracy, legality, reliability, or quality of User Content uploaded to the App. Users access and use such content at their own risk. The App is provided for travel planning purposes only, and we do not guarantee the accuracy, completeness, or timeliness of any content or recommendations. Users should independently verify all information before acting upon it.
Any recommendations, itineraries, or suggestions generated by the App are informational only and should be independently verified. Plavo disclaims all responsibility for outcomes resulting from reliance on such content.
If you have any questions, concerns, or feedback regarding these Terms or the App, please contact us at hello@goplavo.com.